Frequently Asked Questions

We are proud to be a part of Sandy Point Resorts, a group of award winning resorts in Belize. Our central reservations office is located right on the island and is staffed by reservation professionals with an extensive knowledge of our island, our country and our resorts. You can book online, contact us via email [email protected], or call our toll free number: 1-844-360-1553.

Sandy Point Resorts Reservations Department must receive a cancellation notification in writing to our e-mail: [email protected].

Reservations canceled more than 24 hours prior to arrival will receive a full refund.

Reservations canceled within 24 hours of arrival are considered a no-show and full penalty charges apply.

We are grateful to have loyal guests who have stayed with us many times over the years. In order to receive your repeat guest offer, please email our reservations department directly at [email protected], and be sure to let them know you are a returning guest.

• In-room purified drinking water.
• In-room coffee, sugar and coffee creamer.
• Use of Kayaks and paddle boards between the hours of 9am and 4pm.
• WIFI service in designated public areas of the resort.
• Housekeeping service is done every three days.

All rooms feature ceiling fans, air conditioning, Cable Television including all major networks and specialty channels including HBO, sports and movie channels, electronic safe, shampoo, conditioner, body wash and lotion. Iron and ironing board available upon request.

Yes, your room has a small kitchen with refrigerator/freezer, range/oven, microwave, coffee maker, toaster, blender, basic crockery, cutlery and cookware. Purified drinking water, along with coffee, sugar and coffee creamer are provided for the duration of your stay.

Our Guest Services Concierge can assist with gift baskets, birthday cakes, floral arrangements, private dinners, private boat charters, charter flights over the world-famous Blue Hole and more. Email us at [email protected] to inquire.

Yes, we have a wonderful pool on property as well as a swim up bar. Our pool is reserved for the exclusive use of Belizean Shores’ owners and registered guests. This is a consistent policy at resorts island-wide. Running, diving, dangerous stunts and glass containers are not permitted.

Yes, we provide 1 beach towel per person.

For your convenience, Belizean Shores’ guests enjoy signing privileges at Coco Blanca restaurants located at Coco Beach Resort.

Please note that onsite amenities such as the pools are proprietary to each resort.

Our Front Desk staff is available to assist you from 6am to 9pm daily. After hours, our security staff is onsite to assist.

Complimentary WIFI is available in the public areas of the resort. Please note that the WIFI service in Belize is not as fast or reliable as you may be accustomed to. You will be able to check and send emails and post pictures on Social Media to update your friends, but you should not expect to download large files or stream entertainment during your stay.

Belize operates on 110 V, this is the same as the USA and Canada. If you are traveling from another country, you will most likely require an electrical adapter.

Escape Day Spa, our mobile spa partner, offers a complete menu of spa services to treat your mind, body and soul.  The spa treatments use locally sourced organic products as much as possible. In the verdant land of Belize many of these products can be found close to home. Escape Day Spa’s signature organic coconut oil is sourced straight from the producers in Corozal Town. The oil is kept 100% pure, and is never mixed with any other oils.

Manicures, Pedicures and Facials can be done in your suite while you have a choice of in-room, on your balcony or on property for massages.  Treatments can be pre-booked or arranged once you are onsite.

Belize is fortunate to enjoy the protection of the World’s second largest barrier reef system. Due to the protection of the reef, the waters off of our coast are generally shallow and calm for quite a ways out. As we don’t experience strong wave action, Sea Grass has a chance to take root. For this reason you’ll find the sea beds of Ambergris Caye to be predominantly grassy.

It’s important to keep in mind that Sea Grass is actually an important part of Belize’s ecosystem, and the removal of Sea Grass is highly controversial and legislated due to its importance to the health of the Barrier Reef.

What this all means is that our resort does not have a traditional walk in beach. Tourists and locals alike enjoy swimming off of the island’s many docks where the water is deeper and the Sea Grass doesn’t tickle their feet. Our dock at Belizean Shores is a great spot for swimming and stairs lead directly from the dock into the water.

Intermittently, coastal areas of the southern USA, Mexico, Central America and the Caribbean will experience periods of Sargassum Seaweed washing ashore. Sargassum comes from the Sargasso Sea in the middle of the Atlantic Ocean and is normally kept at bay by water temperatures and currents. We work diligently to keep our area clear however guests should be aware when visiting coastal areas that seaweed may be present.

Yes, hairdryers and toiletries are provided in all units.

MAYA ISLAND AIR BOOKING TERMS AND CONDITIONS

All reservations must be ticketed in advance of 24 hours to the flight time. Accepted forms of authorization to ticket an Accounts Receivable reservation is by purchase order, email to [email protected] or by booking directly through the Agent portal on our website. Any reservation not ticketed the day before flight date will be automatically purged from our system.

No refund or credit for tickets cancelled within 24 hours of flight time or for No Show passengers. No Show tickets are considered null and void, no exception. The full ticket becomes due and payable once the passenger commences service with Maya Island Air. Unused portions of tickets are non-refundable. Once the travel date has commenced, ticket becomes usable for that day only and expires at the end of the day. Tickets are not usable for a future date travel.

Changes are allowed in advance of 3 hours of the flight time, for same date of travel usage only. Changes made within 3 hours of the flight time will follow our cancellation policy.

Booking Terms and Conditions are subject to change without notice.

Yes, you can provision your suite with a wide variety of food and beverage items. Please visit Belize Grocery.

Belizean Shores Resort is located on the island of Ambergris Caye in Belize, Central America. Ambergris Caye is the largest of many islands in Belize and is Belize’s most popular tourist destination. San Pedro is the only town on the island. Belizean Shores is located just 3.5 miles north of San Pedro town, away from the hustle and bustle, but still easily accessible via golf cart, bicycle or water taxi.

The first step is to get to Belize.  Belize’s International Airport is named Philip Goldson International Airport, code (BZE). Airlines that service BZE include: American, Avianca, Delta, United, TACA, Southwest, COPA and Tropic Air.

Guests arriving to Belize must transfer via regional flight to the island of Ambergris Caye, a scenic 17-minute journey that will take you over Belize’s Barrier Reef. Maya Island Air is Belize’s leading, domestic, commercial passenger airline offering Air Travel, Tours, Charters and Freight Services. They operate daily, scheduled flights to several destinations including San Pedro, Dangriga and Placencia. Maya Island Air is your convenient gateway to the many private islands, seaside resorts and mainland activities unique to the country. Let their friendly and courteous staff ensure that your flying needs are met, and your experience with them is the best in Belize!

The island’s airstrip is located in San Pedro Town. We are pleased to arrange your regional flight; the cost of US$177.50 pp. will simply be added to your account for payment upon booking.  Please note that we do not assess a fee for booking your flights; this is simply a service we provide to our guests.

Once you land in San Pedro, Ambergris Caye, our representative will meet you and will send you up to our property on the next available transfer. There is a surcharge of US$30 per person for round-trip transportation from San Pedro Town to Belizean Shores Resort, arrival and departure transfers leave once per hour.

To have us book your regional flight, please forward your international itinerary and full names, and we will respond within 48 hours with your flight confirmation and instructions. [email protected].

Please note: Should you decide to make your own transfer arrangements between Belize City and San Pedro, you must provide the details to our office no later than 72 hours prior to your arrival in order to be included on our transfer schedule between San Pedro Town and our property, failure to do so may result in non-availability of transfer service.

We are located approximately 3.5 miles north of San Pedro outside of the hustle and bustle, yet still accessible to town via water taxi, bicycle or golf cart.

During the day between the hours of 8am and 5pm, guests can rent a bicycle at the Front Desk. The cost is US$5 per day.

Golf Carts are also a great way to explore the island and can be rented onsite or arranged in advance of your arrival. Please email us at [email protected] to request golf cart information and rates.

Please note during times of high occupancy such as Easter and Christmas, pre-bookings are strongly recommended to avoid disappointment.

Life on the island is casual and relaxed, so you should pack comfortable clothing and you may wish to pack your own dive gear. Insect repellent and sunscreen are a must along with any medications and personal items such as eyeglasses, contact lenses and contact lens solution. A flashlight and light rain jacket can come in handy when Mother Nature strikes.

For all visitors, there is an exit fee when departing the country of Belize.  When traveling via the International Airport, this airport departure tax may be included in your airfare, so it is worth checking to see whether it has already been paid along with your airfare.  If not, it is payable in cash at the International Airport. The total exit fee is US $55.50.  There is also a $0.75 security fee for domestic security screening. When departing Belize through the Guatemala or Mexico border, the border fee to be paid on departure is US $20.00.

We recommend you visit the Travel Belize site to ensure you satisfy Belize Immigration policies. In addition, current COVID-19 policies can be found here.

Belize currency is fixed to the US dollar at a US$1 = BZ$$2 cash rate. US cash and major credit cards are widely accepted. At Belizean Shores Resort, charges incurred from our mobile spa service, onsite bar, as well as golf cart rentals and tours arranged through our concierge or booked through Tuff E Nuff Tours, can all be charged to your room for easy payment upon departure. Please note that the nearest ATM is located in San Pedro Town.

The Belize Tourism Board now requires travel insurance, availab le for purchase at the website listed below. This went into effect on 15 February 2022.

https://www.belizetravelinsurance.com

At present, there is a moratorium that prohibits the temporary importation of drones in place by Belize’s Department of Civil Aviation.

Belize operates on 110 V, this is the same as the USA and Canada. If you are traveling from another country, you will most likely require an electrical adapter.

When traveling with children under the age of 18, please note the following.  If the child will be traveling with only one parent or guardian, a notarized letter of consent must be provided by the other parent.  Children also need a valid passport for international travel.

Cocoblanca Restaurant: Located at Coco Beach Resort, just a short walk south of Belizean Shores, Cocoblanca offers take-out and dine-in options from 11am to 9pm daily.

Off-Site Dining
The off-site food court located across the road presents exciting new dining experiences.

Sol Café

Open daily, 6:30am- 8pm

Specializing in coffee drinks, pastries, pies and breakfast items to go.

Tipsy Lobster Seafood Grill

Open Monday – Saturday, 11 am – 9 pm, closed on Sundays
Perfect place for your delicious seafood fix, from Fish Tacos to Grilled lobster(when in season) to start your seafood adventure.

Di Local Taste

Open daily, 11 am – 9 pm.
You can easily satisfy your taste buds with some delicious local food. Visitors and locals alike enjoy these food adventure experiences.

Enell’s Grill

Open daily
Guests are greeted by smiling faces, eager to serve freshly grilled entrees with local flavors.

For island-wide dining options, click here, we are pleased to assist with recommendations, reservations, and directions during your stay.

Our highly rated onsite tour operator, Tuff E Nuff Tours, can cater to your adventure desires including custom-created tours that suit your budget and interests. All tours booked with Tuff E Nuff can simply be posted to your room account for easy payment at check out. Be sure to inquire about our special sunset sailing trip, exclusively for registered guests of Sandy Point Resorts.

Our Guest Services Concierge is available to arrange your tours with Tuff E Nuff as well as other tour opportunities available. For groups and special celebrations, ask about our private charter dinner cruises.

Please note that some tours, such as Blue Hole diving, require a minimum number to confirm, this can be challenging during low season. If there is a particular tour you have your heart set on, please let us know ahead of time and we will do our best to advise you.