Frequently Asked Questions

Understanding Belize’s Natural Beach Environment

We want you to know what makes Belize’s beaches special before you arrive. Unlike typical Caribbean destinations, Belize’s coastal waters feature natural seagrass beds called “turtle grass”—a sign of our thriving marine ecosystem protected by the world’s second-largest barrier reef. You’ll enjoy warm, calm waters that stay consistent and are unlike destinations where strong currents can shut down beach days.

What about the Sargassum Seaweed I’ve heard about?

From time to time, you’ll see Sargassum seaweed wash up along beaches throughout the Caribbean, Central America, and even parts of the southern United States. This seaweed naturally drifts from the Sargasso Sea in the Atlantic, and usually, ocean temperatures and currents keep it away from shore. While we stay on top of beach cleaning to keep your vacation spot beautiful, it’s good to know that this is simply part of the natural Caribbean coastal experience.

All reservations are subject to a 9% hotel tax and a 10% resort fee, which help us maintain our high standards of service and amenities for your enjoyment.

A deposit may be required to confirm your reservation, depending on the type of booking. Please contact our reservations team at 1-844-360-1553 to find the best rate options for your stay.

 For your convenience, all of our resorts accept Visa, Mastercard, American Express, and cash.

Our dedicated team specializes in creating personalized experiences for any celebration, including weddings, proposals, anniversaries, birthdays, and romantic dinners. For the best outcome, please contact our concierge team ahead of time to ensure every detail is perfectly planned.

While Belize is a beautiful and culturally rich destination, it can pose challenges for travelers with disabilities. Many attractions, accommodations, and transportation options lack proper accessibility features, such as ramps and elevators. Uneven terrain and sandy beaches can also make navigation difficult. Additionally, public transportation and local facilities often do not meet international accessibility standards. Although some high-end resorts may offer limited accommodations for guests with disabilities, overall, Belize may not provide the ease of travel and comfort needed for a stress-free and enjoyable vacation.

Yes, we can accommodate dietary restrictions or allergies. Please notify your resort ahead of time about any special dietary needs, and our restaurant will do its best to accommodate you.

In case of an emergency, please contact our onsite security or front desk staff. They will promptly assist you and coordinate with local emergency services to ensure you receive the necessary help.

Yes, Ambergris Caye has medical facilities and clinics available. In case of any medical needs, you can easily access professional healthcare services on the island.

Traveling abroad can be an exciting adventure, but ensuring your safety is paramount. Start by researching your destination and understanding local customs, laws, and potential risks. Keep copies of important documents like your passport, visa, and travel insurance separately from the originals. Stay aware of your surroundings, avoid displaying expensive items, and be cautious when using public transportation or visiting crowded areas. Register with your embassy or consulate for assistance in emergencies and keep family or friends informed of your itinerary. By taking these precautions, you can enjoy your travels with peace of mind.