Make the Most of Your Hotel’s Guest Services During Your Vacation

Make the most of your hotel's guest services

When vacationing, one of your biggest resources is the Guest Services Concierge and Front Desk Staff.  Not only are they trained to provide the best in service, they are also local experts, as they live and work in the immediate area.  When you choose to vacation with Sandy Point Resorts, you get the added bonus of some of the best service in the industry.  Our helpful and knowledgeable staff take the time to learn your names and help make your stay with us a personal experience.  Here are various things our hotel guest services staff can help you with:

Planning Your Stay

A great way to take advantage of all that Guest Services can assist you with is to take some time to have a conversation with them about why you are travelling.  This can start via email before you leave home or in person once you arrive.  Details like who you are travelling with, the types of dining experiences you enjoy, any tours or excursions you’ve heard about and are interested in.  By sharing all of this with Guest Services ahead of time, they can make arrangements and offer recommendations.

Dining Options

Guest Services are a great resource on the many dining options that are available to you.  On-site restaurants and bars are only the beginning.  The friendly staff can point out restaurants within walking distance, those worth driving into town for, and even those that offer complimentary boat pick-up.  Dietary concerns can be communicated directly to them, so that they can help you find that restaurant with the excellent vegan dishes, a place with a great kids menu or the chef that fishes for his own fresh catch each day.  The Guest Services team will have a list of the most frequented local establishments and also a map of town to help you navigate your way to your next best meal.

Tours – Sea and Mainland

Just how do you find the best tours for your specific vacation tastes?  Bring in the expert knowledge of Guest Services to help you choose between the many options.  They can suggest the snorkel tour most likely to get you up close and personal with sea turtles and the closest playground for little ones to play out their never-ending energy.  Guest Services can recommend activities that are appropriate for all abilities, like a tour of the Belize Zoo; and those that will get your heart pumping with adrenaline, like zip lining through the jungle canopy.  Once you choose the excursions that you would like to do, they can make all the reservations for you.

Special Arrangements

Why are you travelling? If there is a celebration, let them know so that they can assist with anything you need.  Flowers, champagne, birthday cake, etc.  They can also advise you of any special touches your resort offers, like a private dinner on the beach.  Involve them in your surprise!  Many an engagement have been proposed on the shoreline of Ambergris Caye, and the moment goes off without a hitch thanks in part to Guest Services and their behind-the-scenes planning.

Whether you need advice on the best kid-friendly activities on the island, assistance in planning a romantic surprise dinner or the latest weather forecast, a stop by the Guest Services desk in your resort lobby is the place to start.

Information on Amenities & Services

Guest Services are also the place to learn about any complimentary activities offered at your resort, grab a map of the island, even assist with dinner reservations.   

The Guest Services desk is there to assist you with whatever you may need.  This is the place to go to learn about the many tours and excursions that are available, what they entail, pricing, tour schedule and what to bring with you.  They can answer your questions and take the work off of you so that you can simply enjoy your vacation.

By choosing to return to a resort, and its Guest Services team, your loyalty does not go unnoticed.  Not only are you on the mailing list to be the first to receive discounts and special offers, the staff will remember you and already know your travel preferences.  Belize is waiting!